Connect Community
Operating Across:
Your Professional Growth Partner in Customer Management
We bring together customer success managers, CRM specialists, experience designers, and service leaders to share insights, solve challenges, and drive innovation in customer relationship management.
Through structured CPD programs, industry events, and peer networking, we help professionals stay ahead of trends while earning recognized certifications and building lasting connections.
Powered by CallConnect and CorePay, we leverage industry expertise to deliver practical, results-driven learning that transforms how organizations manage customer relationships.
Join professionals who are shaping the future of customer excellence in Southern Africa
Brought To You By
Connect Community is a joint initiative combining expertise in customer management and professional development
Human Capital Management Experts
Customer Service Management Experts
Southern Africa's premier network for customer management professionals. We empower customer excellence through structured CPD, industry certification, and community-driven growth.
We are a Customer Management and Continuing Professional Development Business Community dedicated to fostering excellence across the Southern African region.
Every great Solution begins with a problem. We noticed businesses struggling to manage customer relationships, missing out on opportunities to nurture lasting relationships with their clients. That's when Connect Community was born—a platform that simplifies processes and drives results.
Our mission is to embed a customer-centric culture within individuals and organisations while fostering enduring learning among members across the Southern African region.
Mission: To embed a customer-centric culture within individuals and organisations while fostering enduring learning among members.
Vision: To be the leading platform for customer management professionals in Southern Africa, driving innovation and excellence.
Comprehensive continuous professional development in Customer Management
Connect with professionals, share insights, and discuss challenges through forums, webinars, and events.
Structured learning through workshops, training programs, and accredited courses.
Access templates, research papers, case studies, and industry reports on latest trends.
Promoting best practices with CPD accreditation and certification programs.
Continuous learning and networking to help professionals grow their careers.
Connecting professionals across Southern Africa with customer-centric development.
Dedicated professionals committed to excellence in customer management
Coach "Excellence is built through continuous learning. I'm passionate about guiding professionals to reach their full potential"
Coach "Empowering professionals to unlock their potential"
Coach "Together we build stronger communities. Nothing fulfills me more than helping others succeed through mentorship"
Individuals
Hours in capacity building
Positive reviews
Years in business
Year-round CPD activities designed to elevate customer management expertise. Structured learning pathways, networking opportunities, and professional development through expert-led programs.
Our comprehensive annual program calendar ensures you're always developing new skills, staying current with industry trends, and connecting with peers across Southern Africa.
From monthly virtual tutorials to our flagship Customer Service Week Connect event, every program is designed to build practical capabilities that directly impact your customer experience outcomes.
Structured learning pathways for continuous professional development
Every Month | 1-2 Hours | Virtual
One session per month featuring pre-recorded tutorials and electronic soft copies. Stay updated with the latest customer management strategies and best practices.
Monthly | 2 Hours | Virtual/In-person
Discussions with customer management experts through virtual or physical meetings. Industry-specific sessions focused on real-world challenges and solutions.
October | Full Week | In-person
Our flagship event! Training, marketing and networking platforms. Connect with industry leaders, showcase your expertise, and celebrate customer service excellence.
November/December | As Scheduled | Certification
Comprehensive assessment of your professional development journey. Evaluate your progress and receive official CPD certification recognized across the industry.
December | Evening Event | In-person
Celebrate excellence! Recognition ceremony based on CPD assessments, honoring outstanding members and their achievements throughout the year.
Programs Delivered
Participants
Average Rating
Countries Represented
Expert resources to accelerate your customer management expertise. Access templates, research, case studies, toolkits, and exclusive CPD materials designed by industry professionals.
Everything you need to excel in customer management, all in one place. Our Learning Hub provides continuously updated resources curated by experts and tested in real-world environments.
Member benefits: Unlimited downloads, early access to new materials, exclusive templates, video tutorials, and ongoing content updates aligned with industry trends.
Practical templates, research insights, case studies, and CPD materials
Professional templates for customer management processes, reports, and presentations including Customer Journey Maps, SLAs, Feedback Forms, and CRM Implementation Guides.
Latest research and insights on customer management trends and strategies covering CX Trends 2026, Digital Transformation in CRM, Retention Strategies, and AI in Customer Service.
Real-world success stories and best practices from industry leaders featuring CRM implementations, service transformations, retention campaigns, and digital engagement strategies.
Resources Available
Video Tutorials
Content Updates
Access for Members
Unlock comprehensive benefits designed to elevate your customer service excellence. Join Southern Africa's premier professional development community with access to training, networking, advisory services, and exclusive marketing opportunities.
Connect Community brings together professional development, networking opportunities, and exclusive marketing benefits in one comprehensive membership. From six months of virtual tutorials to CallConnect Newsletter inclusion, our members gain access to resources that drive customer service excellence across their organizations.
Whether you're a B2B organization, B2C company, professional association, or part of our existing customer base, Full Access membership provides the tools, connections, and recognition your team needs to succeed.
Schedule a ConsultationComprehensive support for your customer service excellence journey
Platinum and Gold Packages
Connect Community serves diverse organizations across Southern Africa
Business-to-business service providers
Direct consumer-facing businesses
Industry bodies and professional groups
Trade and sector associations
Current clients of CallConnect & CorePay
Invest in your team's professional growth with membership tiers designed for organizations of all sizes. Build customer excellence capabilities that drive lasting business impact.
Connect Community membership provides access to structured CPD programs, industry certifications, networking opportunities, and exclusive resources that elevate your team's customer management capabilities.
Benefits include: Monthly tutorials, CPD assessments, certification programs, industry events, expert resources, marketing platforms, and dedicated support for your professional development journey.
Annual memberships scaled for teams of all sizes
1-5 Members|$250 ($50 pp)
Perfect for small teams starting their CPD journey. Includes monthly tutorials, Customer Service Week events, CPD assessment, discounts, newsletters, and networking access.
1-10 Members|$400 ($40 pp)
Everything in Bronze, plus seasonal advertising, CallConnect platform presence, advisory services, peer support, and marketing platform access for growing teams.
1-15 Members|$450 ($30 pp)
Complete Silver benefits plus corporate loyalty cards, free event materials, expert discussions, accreditation support, and priority assistance.
1-20 Members|$500 ($25 pp)
Premium tier with all Gold benefits, membership incentives, dedicated account manager, custom CPD programs, VIP event access, and 24/7 support.
$85 | Single Professional
Ideal for independent professionals. Full access to tutorials, events, CPD certification, networking, advisory services, expert discussions, and loyalty rewards.
Ready to elevate your team's customer excellence? Let's talk. Our team is here to answer your questions about membership, programs, CPD certification, or partnership opportunities.
Location:
Address: Block D 1st Floor, Smatsatsa Office Park, Borrowdale, Harare Zimbabwe
Phone: 08677183384, 08677184916, 0772957563
Address: Gaborone, Botswana
Phone: +267 74 705 987, +267 76 292 836
Address: Zambia
Phone: +260 7760 09010
Email: sales@corepayafrica.com | info@callconnect.co.zw
Whether you're exploring membership options, seeking information about our CPD programs, or interested in partnership opportunities, our team is ready to assist you.
